Frequently Asked Questions
Product Selection & Customization
Q. What is the best way to select the correct door or grille for my specific project?
A. Our dedicated Architectural Design Support team can help you identify the ideal product for your application. If a standard solution doesn't meet your needs, we can also engineer a custom design from the ground up.
Q. My project requires a door for an opening larger than the sizes on your data sheets. Can you accommodate this?
A. Yes. We frequently manufacture doors that exceed our standard size limitations and can produce rated doors for oversized applications.
Q. Are there direct RAL equivalents for your standard color options?
A. Our standard colors are formulated to be unique. In addition to our proprietary finishes, we offer a palette of more than 180 RAL powder coat colors to match your design needs.
Technical Specifications & Ratings
Q. Do you offer fire-rated doors with specific hour ratings?
A. Yes, we provide a range of fire doors that are UL listed with fire protection ratings of ¾-hour, 1.5-hour, 3-hour, and 4-hour.
Q. What is the typical weight of a rolling door?
A. A door's weight is dependent on its size, material, and specific model. As a reference, a standard 10' x 10' service door made from 22-gauge steel weighs roughly 600 pounds. For the precise weight of your custom door, please consult its product data sheet.
Q. Do your doors come with seismic and wind load ratings?
A. Absolutely. Our doors are available with seismic ratings and have a standard wind load resistance of 20 PSF. For projects with more demanding requirements, we offer specialized construction for higher PSF ratings and operational wind load capabilities on select products.
Q. Is it always a good idea to specify for operational wind load?
A. Not in every case. When specifying for operational wind load, you must also confirm that the surrounding building structure is engineered to manage the corresponding wind forces, not just the door itself.
Installation & Site Requirements
Q. Is it necessary to install steel supports at the header?
A. No, it is not. The guides of the rolling door are designed to bear the full weight of the header assembly.
Design Support & Ordering
Q. Where can I find custom drawings or details for a specific project?
A. Our in-house design support team is equipped to produce custom drawings and technical specifications that are tailored to your project's exact requirements.
Q. Who should I contact to place an immediate order for a door?
A. We can help with that. If you need to order a door quickly, our international network of dealers will help you get started.
